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Caring for our guests and employees has always been a priority at Citynorth Hotel, and we have reviewed our standards of hygiene in response to Covid-19. We wish to keep you informed about the new procedures we have introduced to minimise the risks and follow the recommended guidelines from health authorities.  These procedures are under constant review and you can refer to this page at any time for any updates to these procedures. We have signed up to the Failte Ireland Safety Charter and completed training to be awarded this charter to guarantee best practice.

CityNorth Hotel Covid-19 Health and Safety Protocols

Based on guidelines from the HSE and the World Health Organisation we have taken specific steps to ensure the safety and welfare of our guests, employees and suppliers. We were awarded the Failte Ireland Safety Charter after an inspection of our premises which means that our hotel has met all of the recommended industry guidelines for Covid-19 hygiene. 

 We have appointed a Covid-19 Health and Safety team, and specially trained managers will be on duty at all times should you have any concerns.
Please read below to find out what steps we are taking, and if you have any questions relating to your forthcoming stay at Citynorth Hotel that you would like answered, please email covid19@citynorthhotel.com

What measures have been implemented to protect your staff and guests?

We take standards for hygiene and cleanliness very seriously and are proactively implementing additional hygiene procedures and precautions to ensure that the highest possible standards are upheld throughout every area and service which the hotel provides, for its guests as well as our own team. We are committed to playing our part in trying to prevent Covid-19 from escalating. We ask that our guests do the same and follow healthcare and government guidelines regarding personal hygiene, respiratory etiquette and Covid-19.

While the situation is still evolving rapidly, we know it is important to be prepared to deal with any escalation in the spread of the virus and have the following actions in place:
• Sufficient supply of hand sanitisers, gloves, masks, paper towels and disinfectant materials
• We have appointed Covid-19 leaders who are working with health and safety specialists to update our standard operating procedures in line with public health advice relating to Covid-19
• All employees returning to work have completed Covid-19 induction training
• We have set up an internal forum for staff communication in relation to procedures and training to mitigate the risks from Covid-19
• Posters in public bathrooms to inform of good hand hygiene, respiratory hygiene and cough etiquette
• Additional tissues available in public areas
• Additional cleaning of public areas and frequently touched surfaces (door handles / reception desk / elevator buttons) – using products which are effective in killing the virus
• Property linen washed on a higher temperature
• We have identified all common touch points and have implemented a thorough sanitisation of these points
• We have purchased fogging machines which will be deployed to sanitise each room after guests depart.
• We have implemented full procedures for sanitising guestrooms including all touch points e.g. remote controls, handles, light switches
• We ask that our customers follow the health authority and government guidelines regarding personal hygiene and Covid-19
• We’ve re-organised our restaurant and reception areas to give more space between people
• Contactless cards are preferred at payment points
• Contactless cards are preferred at payment points


Are you accepting new bookings?

We are fully open for residential guests for both business and leisure purposes. We have taken every measure possible to protect our staff and guests, and we ask that guests take personal responsibility for their own safety while on the premises by maintaining social distancing and following correct sneeze and cough etiquette. Travel advise is constantly changing.  Please see the latest travel advice further in this page.

Non-Residential Dining

This is not currently permitted but is expected to change shortly.  We await further information on the production of Covid-19 passports for proof of vaccination from Government.  Once permitted again here are the guidelines to keep you safe:
For casual walk in guests, we ask that you check in on arrival and give details of at least one member of your party. Guests should not remain seated in the lobby area for more than 90 minutes and are required to order food during this time.   Menus are sanitised after each use, and QR codes are available on each table for scanning of menus and other important information.

I have an upcoming reservation with you, what should I do?

We advise that you call ahead if you have any special requests, or if any members in your party have any underlying health conditions that might require special attention.  If any member of your party has recently shown symptoms of Corona Virus or a high temperature, we ask that they do not travel.

If you have an existing reservation and need assistance in rescheduling or cancelling your reservation, please send us an e-mail to info@citynorthhotel.com or telephone with your request and we will contact you as soon as possible. We recommend that guests who have booked through an online platform, travel agencies or other third-party providers contact their booking provider for further assistance.

What are you doing if a guest or staff member become unwell?

If employees or an immediate family member does not feel well, the order is to stay at home and clarify any medical condition before returning to work. If an employee presents with Covid-19 related symptoms while in the workplace they will be brought by a Covid-19 leader to the isolation area and the authorities notified.
Should a guest present with any symptoms of or feel unwell during their stay, we kindly ask them to stay in their room and contact local health authorities, who will provide further instructions and assist with medical needs. We ask any guest who is feeling unwell to telephone Front Desk and inform them.

Symptoms to look out for include:
Common symptoms of coronavirus include:
• • a fever (high temperature - 38 degrees Celsius or above).
• • a cough - this can be any kind of cough, not just dry.
• • shortness of breath or breathing difficulties.
For the complete list of symptoms, please refer to the HSE Website.
Consider the following advice on how to protect yourself from COVID-19 infection.
Wash hands properly and regularly:
     Before and after eating or drinking
     After going to the toilet, nose blowing, sneezing or coughing
     After cleaning procedures, handling waste and waste bins
     After handling contaminated (dirty) items
     Whenever hands become visibly dirty
     If in contact with a sick person, especially those with respiratory symptoms
Cover mouth when coughing and sneezing:
     Cover nose and mouth with disposable tissues – if you don’t have a tissue, cough or sneeze into your arm or sleeve (not hand)
     Place used tissues into a sealed bin – wash your hands
Avoid touching your eyes, nose or mouth if your hands are not clean
How are you ensuring social distancing
• We have fitted Perspex screens at reception and our carvery areas. New signage clearly guides our customers through the hotel with clear instruction to maintain safe distances.
• We have moved tables away from each other to ensure safe distancing, and we have added more outdoor seating to avail of our great outside spaces.
• A new entrance and exit policy ensure best practice in queue formation.
• We have options for linen changes. We can leave fresh linen at your door for self-service if you would rather that housekeeping don't enter your room. For longer stays you can opt to have your linen changed by housekeeping every three days.(with the exception of guests who are quarantining).
What measures have you taken to serve food safely?
• Food is served in our Tara Lounge offering table service only. Staff wash their hands after serving each table, sanitise tables after each service, and wear facemasks for extra protection.  Cleaning products have been specially selected to ensure maximum sanitisation.
• We ask that guests book their table for dinner upon check in or call reception in advance to book.
• The Tara Lounge has access to additional space in our Mornington Restaurant and Delvin Suite, so overcrowding can always be avoided.
• We have added plenty of outdoor seating with table service.
• We recommend that you book a table for your breakfast, but if you would rather not have breakfast in a public area, you can order room service.

 

Checking-In at CityNorth
• We will need Photo Identification
• Facemasks or Face Coverings must be worn in all public spaces in the hotel.
You will be asked to complete a registration card and a covid-19 declaration.


 

Develop COVID-19 Symptoms

• If you develop COVID-19 symptoms, please inform the hotel management by dialling “0” for the front desk.
• COVID-19’s Main Symptoms are: a fever of 38 degrees Celsius or above, a cough, shortness of breath and loss of smell or taste.
• We can assist in contacting the HSE COVID-19 Support Line on 1850 24 18 50 or arranging a telephone consultation with a local GP.

International Travel Advice (updated 13th July 2021)
Government advice to avoid non-essential travel, and related penalties will remain in place until 18 July. As and from 19 July this will be changed to advise citizens to travel safely and in accordance with public health guidance and restrictions.

Passengers arriving into Ireland from inside EU/EEA
From 19 July, subject to the prevailing public health situation, Ireland will operate the EU Digital COVID Certificate (DCC) for travel originating within the EU/EEA.

Passengers arriving into Ireland from outside EU/EEA
From 19 July, Ireland will also broadly align itself to the EU approach to non-essential travel into the EU from third countries. The EU will negotiate reciprocal arrangements with third countries on behalf of all member states, to recognise vaccination documentation from third countries. 
Arrangements have already bee made with Canada, the UK, the USA & Israel, with more to follow.

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