Are you accepting new bookings?
We are fully open for residential guests for both business and leisure purposes. We have taken every measure possible to protect our staff and guests, and we ask that guests take personal responsibility for their own safety while on the premises by maintaining social distancing and following correct sneeze and cough etiquette. Travel advise is constantly changing. Please see the latest travel advice further in this page.
Non-residents may dine indoors but will be asked for proof of vaccination. All adults must present a covid digital passport or physical card showing proof of vaccination. Children under 18 with a vaccinated adult may dine indoors with their parents. Current guidelines require all non-residents to be off the premises by 8pm so the last booking time for dining for non residents is currently 6.30pm.
I have an upcoming reservation with you, what should I do?
We advise that you call ahead if you have any special requests, or if any members in your party have any underlying health conditions that might require special attention. If any member of your party has recently shown symptoms of Corona Virus or a high temperature, we ask that they do not travel.
If you have an existing reservation and need assistance in rescheduling or cancelling your reservation, please send us an e-mail to email@example.com or telephone with your request and we will contact you as soon as possible. We recommend that guests who have booked through an online platform, travel agencies or other third-party providers contact their booking provider for further assistance.
What are you doing if a guest or staff member become unwell?
If employees or an immediate family member does not feel well, the order is to stay at home and clarify any medical condition before returning to work. If an employee presents with Covid-19 related symptoms while in the workplace they will be brought by a Covid-19 leader to the isolation area and the guidelines will be followed.
Should a guest present with any symptoms of or feel unwell during their stay, we kindly ask them to stay in their room and phone the front desk who will provide you with further guidance.
Common symptoms of coronavirus include:
For the complete list of symptoms, please refer to the HSE Website.
Consider the following advice on how to protect yourself from COVID-19 infection.
Wash hands properly and regularly:
- Before and after eating or drinking
- After going to the toilet, nose blowing, sneezing or coughing
- After cleaning procedures, handling waste and waste bins
- After handling contaminated (dirty) items
- Whenever hands become visibly dirty
- If in contact with a sick person, especially those with respiratory symptoms
Cover mouth when coughing and sneezing:
- Cover nose and mouth with disposable tissues – if you don’t have a tissue, cough or sneeze into your arm or sleeve (not hand)
- Place used tissues into a sealed bin – wash your hands
- Avoid touching your eyes, nose or mouth if your hands are not clean
- How are you ensuring social distancing
We have fitted Perspex screens at reception and our carvery areas. New signage clearly guides our customers through the hotel with clear instruction to maintain safe distances.
We have moved tables away from each other to ensure safe distancing.
A new entrance and exit policy ensure best practice in queue formation.
We have options for linen changes. We can leave fresh linen at your door for self-service if you would rather that housekeeping don't enter your room. For longer stays you can opt to have your linen changed by housekeeping every three days.(with the exception of guests who are quarantining).
What measures have you taken to serve food safely?
Food is served in our Tara Lounge offering table service only. Staff wash their hands after serving each table, sanitise tables after each service, and wear facemasks for extra protection. Cleaning products have been specially selected to ensure maximum sanitisation.
We ask that guests book their table for dinner upon check in or call reception in advance to book.
The Tara Lounge has access to additional space in our Mornington Restaurant and Delvin Suite, so overcrowding can always be avoided.
We recommend that you book a table for your breakfast, but if you would rather not have breakfast in a public area, you can order room service.
Checking-In at CityNorth
- We will need Photo Identification
- Facemasks or Face Coverings must be worn in all public spaces in the hotel.
- You will be asked to complete a registration card and a covid-19 declaration.
- You will receive an email prompting online check in and we strongly advise that you avail of this service to avoid queueing.
International Travel Advice
Please consult this website for up to date guidelines for travel into Ireland