Based on guidelines from the HSE and the World Health Organisation we have taken specific steps to ensure the safety and welfare of our guests, employees and suppliers. We have appointed a Covid-19 Health and Safety team, and specially trained managers will be on duty at all times should you have any concerns.
Please read below to find out what steps we are taking, and if you have any questions relating to your forthcoming stay at Citynorth Hotel that you would like answered, please email firstname.lastname@example.org
We wish to thank you for your custom during this difficult time, and we are really looking forward to meeting you all in person soon.
What measures have been implemented to protect your staff and guests?
We take standards for hygiene and cleanliness very seriously and are proactively implementing additional hygiene procedures and precautions to ensure that the highest possible standards are upheld throughout every area and service which the hotel provides, for its guests as well as our own team. We are committed to playing our part in trying to prevent Covid-19 from escalating. We ask that our guests do the same and follow healthcare and government guidelines regarding personal hygiene, respiratory etiquette and Covid-19.
While the situation is still evolving rapidly, we know it is important to be prepared to deal with any escalation in the spread of the virus and have the following actions in place:
• Sufficient supply of hand sanitisers, gloves, masks, paper towels and disinfectant materials
• We have appointed Covid-19 leaders who are working with health and safety specialists to update our standard operating procedures in line with public health advice relating to Covid-19
• All employees returning to work will undergo Covid-19 induction training
• We have set up an internal forum for staff communication in relation to procedures and training to mitigate the risks from Covid-19
• Posters in public bathrooms to inform of good hand hygiene, respiratory hygiene and cough etiquette
• Additional tissues available in public areas
• Additional cleaning of public areas and frequently touched surfaces (door handles / reception desk / elevator buttons) – using products which are effective in killing the virus
• Property linen washed on a higher temperature
• We have identified all common touch points and have implemented a thorough sanitisation of these points
• Extra public area staff have been rostered to ensure regular sanitising of commonly touched surfaces
• We have implemented full procedures for sanitising guestrooms including all touch points e.g. remote controls, handles, light switches
• We ask that our customers follow the health authority and government guidelines regarding personal hygiene and Covid-19
• We’ve re-organised our restaurant and reception areas to give more space between people
• Contactless cards are preferred at payment points
Are you accepting new bookings?
We are accepting new bookings for dates from July 20th onwards. We ask that you complete a short Covid-19 questionnaire on check in so that we have details on file should you or any of our other guests fall ill during your stay and for the purposes of contact tracing.
I have an upcoming reservation with you, what should I do?
The hotel will remain closed until July 20th. If your reservation falls before our re-opening date you can either change your date or cancel your booking without penalty.
How can I cancel my booking?
If you have an existing reservation and need assistance in rescheduling or cancelling your reservation, please send us an e-mail to email@example.com or telephone with your request and we will contact you as soon as possible. We recommend that guests who have booked through an online platform, travel agencies or other third-party providers contact their booking provider for further assistance.
What are you doing if a guest or staff member become unwell?
If employees or an immediate family member does not feel well, the order is to stay at home and clarify any medical condition before returning to work. If an employee presents with Covid-19 related symptoms while in the workplace they will be brought by a Covid-19 leader to the isolation area and the authorities notified.
Should a guest present with any symptoms of or feel unwell during their stay, we kindly ask them to stay in their room and contact local health authorities, who will provide further instructions and assist with medical needs. We ask any guest who is feeling unwell to telephone Front Desk and inform them.
Symptoms to look out for include:
Common symptoms of coronavirus include:
• • a fever (high temperature - 38 degrees Celsius or above).
• • a cough - this can be any kind of cough, not just dry.
• • shortness of breath or breathing difficulties.
For the complete list of symptoms, please refer to the HSE Website.
Consider the following advice on how to protect yourself from COVID-19 infection.
Wash hands properly and regularly:
Before and after eating or drinking
After going to the toilet, nose blowing, sneezing or coughing
After cleaning procedures, handling waste and waste bins
After handling contaminated (dirty) items
Whenever hands become visibly dirty
If in contact with a sick person, especially those with respiratory symptoms
Cover mouth when coughing and sneezing:
Cover nose and mouth with disposable tissues – if you don’t have a tissue, cough or sneeze into your arm or sleeve (not hand)
Place used tissues into a sealed bin – wash your hands
Avoid touching your eyes, nose or mouth if your hands are not clean
Can I visit my friend who is staying in your property?
You can visit a friend who is staying at the hotel. This meeting should take place in the outside spaces, The Tara Lounge or the Lobby and for the purposes of infection control we ask that visitors do not visit your bedroom.
How are you ensuring social distancing?
We have fitted Perspex screens at reception and our carvery areas. New signage clearly guides our customers through the hotel with clear instruction to maintain safe distances.
We have moved tables away from each other to ensure safe distancing, and we have added more outdoor seating to avail of our great outside spaces.
A new entrance and exit policy ensure best practice in queue formation.
We have three options for linen changes. The first is a full linen change daily following all health and safety protocols, the second we leave linen at your door for self-service, and the third is no linen change for the duration of your stay which avoids all contact for housekeeping staff and guests. You will be asked for your preferred option on check in.
What measures have you taken to serve food safely?
Food is served in our Tara Lounge offering table service only. Staff wash their hands after serving each table, sanitise tables after each service, and wear facemasks for extra protection. Cleaning products have been specially selected to ensure maximum sanitisation.
Maximum group size for any one table is 6 persons.
The Tara Lounge has access to additional space in our Mornington Restaurant and Delvin Suite, so overcrowding can always be avoided.
We have added plenty of outdoor seating with table service.
Pre-booking your table on check in is advised to prevent queues forming.
Our menus have been adapted to be served quickly and with minimum human contact. These menus are disposed of after each use.
Your server will leave your food at a pickup point beside your table to avoid any direct contact with customers.
These measures are updated as new guidelines are announced, and we are happy to discuss any suggestions from our guests to improve your experience and stay at Citynorth Hotel.Book Now