CityNorth Hotel Covid-19 Health and Safety Protocols
Based on guidelines from the HSE and the World Health Organisation we have taken specific steps to ensure the safety and welfare of our guests, employees and suppliers. We were awarded the Failte Ireland Safety Charter after an inspection of our premises which means that our hotel has met all of the recommended industry guidelines for Covid-19 hygiene.
We have appointed a Covid-19 Health and Safety team, and specially trained managers will be on duty at all times should you have any concerns.
Please read below to find out what steps we are taking, and if you have any questions relating to your forthcoming stay at Citynorth Hotel that you would like answered, please email email@example.com
We wish to thank you for your custom during this difficult time, and we are really looking forward to meeting you all in person soon.
What measures have been implemented to protect your staff and guests?
We take standards for hygiene and cleanliness very seriously and are proactively implementing additional hygiene procedures and precautions to ensure that the highest possible standards are upheld throughout every area and service which the hotel provides, for its guests as well as our own team. We are committed to playing our part in trying to prevent Covid-19 from escalating. We ask that our guests do the same and follow healthcare and government guidelines regarding personal hygiene, respiratory etiquette and Covid-19.
While the situation is still evolving rapidly, we know it is important to be prepared to deal with any escalation in the spread of the virus and have the following actions in place:
• Sufficient supply of hand sanitisers, gloves, masks, paper towels and disinfectant materials
• We have appointed Covid-19 leaders who are working with health and safety specialists to update our standard operating procedures in line with public health advice relating to Covid-19
• All employees returning to work have completed Covid-19 induction training
• We have set up an internal forum for staff communication in relation to procedures and training to mitigate the risks from Covid-19
• Posters in public bathrooms to inform of good hand hygiene, respiratory hygiene and cough etiquette
• Additional tissues available in public areas
• Additional cleaning of public areas and frequently touched surfaces (door handles / reception desk / elevator buttons) – using products which are effective in killing the virus
• Property linen washed on a higher temperature
• We have identified all common touch points and have implemented a thorough sanitisation of these points
• We have purchased fogging machines which will be deployed to sanitise each room after guests depart.
• We have implemented full procedures for sanitising guestrooms including all touch points e.g. remote controls, handles, light switches
• We ask that our customers follow the health authority and government guidelines regarding personal hygiene and Covid-19
• We’ve re-organised our restaurant and reception areas to give more space between people
• Contactless cards are preferred at payment points
• Contactless cards are preferred at payment points
Are you accepting new bookings?
We are now open for all bookings for essential workers only during level 5 restrictions.We are accepting leisure bookings from March onwards, with the expectation that restrictions will ease somewhat by then. We have taken every measure possible to protect our staff and guests, and we ask that guests take personal responsibility for their own safety while on the premises by maintaining social distancing and following correct sneeze and cough etiquette.
This is not permitted during Level 5 restrictions. Once permitted again here are the guidelines to keep you safe:
For casual walk in guests, we ask that you check in on arrival and give details of at least one member of your party. Guests should not remain seated in the lobby area for more than 90 minutes and are required to order food during this time. Menus are sanitised after each use, and QR codes are available on each table for scanning of menus and other important information.
I have an upcoming reservation with you, what should I do?
We advise that you call ahead if you have any special requests, or if any members in your party have any underlying health conditions that might require special attention. If any member of your party has recently shown symptoms of Corona Virus or a high temperature, we ask that they do not travel.
If you have an existing reservation and need assistance in rescheduling or cancelling your reservation, please send us an e-mail to firstname.lastname@example.org or telephone with your request and we will contact you as soon as possible. We recommend that guests who have booked through an online platform, travel agencies or other third-party providers contact their booking provider for further assistance.
What are you doing if a guest or staff member become unwell?
If employees or an immediate family member does not feel well, the order is to stay at home and clarify any medical condition before returning to work. If an employee presents with Covid-19 related symptoms while in the workplace they will be brought by a Covid-19 leader to the isolation area and the authorities notified.
Should a guest present with any symptoms of or feel unwell during their stay, we kindly ask them to stay in their room and contact local health authorities, who will provide further instructions and assist with medical needs. We ask any guest who is feeling unwell to telephone Front Desk and inform them.
Symptoms to look out for include:
Common symptoms of coronavirus include:
• • a fever (high temperature - 38 degrees Celsius or above).
• • a cough - this can be any kind of cough, not just dry.
• • shortness of breath or breathing difficulties.
For the complete list of symptoms, please refer to the HSE Website.
Consider the following advice on how to protect yourself from COVID-19 infection.
Wash hands properly and regularly:
Before and after eating or drinking
After going to the toilet, nose blowing, sneezing or coughing
After cleaning procedures, handling waste and waste bins
After handling contaminated (dirty) items
Whenever hands become visibly dirty
If in contact with a sick person, especially those with respiratory symptoms
Cover mouth when coughing and sneezing:
Cover nose and mouth with disposable tissues – if you don’t have a tissue, cough or sneeze into your arm or sleeve (not hand)
Place used tissues into a sealed bin – wash your hands
Avoid touching your eyes, nose or mouth if your hands are not clean
How are you ensuring social distancing
• We have fitted Perspex screens at reception and our carvery areas. New signage clearly guides our customers through the hotel with clear instruction to maintain safe distances.
• We have moved tables away from each other to ensure safe distancing, and we have added more outdoor seating to avail of our great outside spaces.
• A new entrance and exit policy ensure best practice in queue formation.
• We have options for linen changes. We can leave fresh linen at your door for self-service if you would rather that housekeeping don't enter your room. For longer stays you can opt to have your linen changed by housekeeping every three days.(with the exception of guests who are quarantining).
What measures have you taken to serve food safely?
• Food is served in our Tara Lounge offering table service only. Staff wash their hands after serving each table, sanitise tables after each service, and wear facemasks for extra protection. Cleaning products have been specially selected to ensure maximum sanitisation.
• We ask that guests book their table for dinner upon check in or call reception in advance to book.
• The Tara Lounge has access to additional space in our Mornington Restaurant and Delvin Suite, so overcrowding can always be avoided.
• We have added plenty of outdoor seating with table service.
• We recommend that you book a table for your breakfast, but if you would rather not have breakfast in a public area, you can order a takeaway breakfast or have your takeaway breakfast left at your bedroom door.
• All Guests are Informed of Irelands Quarantine rules via a welcome email and letter. See new rules in place since January 16th for travel into Ireland https://www.citizensinformation.ie/en/returning_to_ireland/returning_to_Ireland_and_covid.html#
• The Quarantine Letter will explain how your stay will operate.
You are requested to restrict your movements for 14 days if you arrive into Ireland from another location that is not on the COVID-19 Green List.
• Irish citizens coming home
• people with no symptoms
• people who have tested negative for the virus in another location
The request to restrict your movement means:
• do not use public transport if possible.
• do not visit others
• do not meet face-to-face with anyone who is at higher risk from COVID-19
• do not go to the shop unless absolutely necessary. If you have no option but to go to the shop, you must wear a face covering. The wearing of a face covering is required by law when using public transport
• While you are requested to restrict your movements for 14 days if you arrive into Ireland from another location that is not on the COVID-19 Green List, you do not need to remain in the country for 14 days.
However - you should follow this public health advice for the time that you will be in Ireland.
Checking-In at CityNorth
• We will need Photo Identification
• We need to Pre-Authorise a Credit Card for the Full 14-Day bill plus €50 a day for extra incidentals.
• Alternatively, the full 14-day bill will be charged at Check-In and a deposit taken to cover incidentals.
• Facemasks or Face Coverings must be worn in all public spaces in the hotel.
• We offer a 14-day package inclusive of Lunch, Dinner, Bed & Breakfast.
Isolating at CityNorth
• You have been provided with extra linen, towels, toiletries, tea, coffee, sugar, milk, cleaning supplies etc. as our accommodation staff are unable to enter your room. Should you need any extra items, please dial “0” for reception and these will be left outside your door for you.
• Food Service:
o For Breakfast you will be e-mailed a Breakfast order form & reply each evening with your order for the following morning.
o Please Dial “734” for Room Service for any other requests including Lunch & Dinner.
Your Room Service will be brought to your room door and when you are done you can leave it outside your room.
• You will not be able to use other hotel facilities, such as the Bar, Restaurant or Lobby and should remain in your room.
• You may not have Visitors or visit another guest.
• The Fire Alarm is tested each Monday at 15:00, guests do not need to evacuate for this. If there is an evacuation for a fire, please proceed to the Fire Assembly point at the playground across the car park.
• If you need First Aid, a telephone consolation will be carried out first.
• It you break the rules regarding Isolating you may be reported to the correct authorities and/or asked to leave CityNorth Hotel.
Develop COVID-19 SymptomsBook Now
• If you develop COVID-19 symptoms, please inform the hotel management by dialling “0” for the front desk.
• COVID-19’s Main Symptoms are: a fever of 38 degrees Celsius or above, a cough, shortness of breath and loss of smell or taste.
• We can assist in contacting the HSE COVID-19 Support Line on 1850 24 18 50 or arranging a telephone consultation with a local GP.